ON CALL HOME WARRANTY
On Call Home Warranty leads the way in providing value and protection with a high-tech, transparent, and customer-first approach. Based in Tulsa and founded by CEO Ted Andress and COO Henry Primeaux, the company is breaking new ground with innovative technology and a refreshing dedication to consumer empowerment.
Home Warranty, Reimagined
Ted Andress doesn’t mince words when it comes to his company’s mission. “We have a very unique product that is AI-driven. It’s groundbreaking technology,” he says. “Our platform and software are the backbone of what we do—automated, efficient, and transparent.”
Unlike traditional home warranty companies, On Call puts control back in the customer’s hands. “For the past 30 years, people have had to call a 1-800 number to file a claim, then wait while the company finds a contractor,” Ted explains. “We let the client choose their own trusted contractor. It reduces steps and gives them faster results.”
Faster Service, More Control
Henry Primeaux emphasizes just how revolutionary this model is. “Clients can get their systems fixed the same day,” he says. “Our platform helps them file a claim and get reimbursed—often within 48 hours, and sometimes even the same day.”
The ability to use their preferred contractor is a game-changer for homeowners who already trust certain service providers. It’s a far cry from traditional home warranty models that lock customers into unknown networks and leave them waiting for service.
Technology Meets Transparency
On Call’s AI-powered platform is designed to make things easy from the start. “We utilize a type of software called (OCR) Optical Character Recognition. This software automatically reads scanned documents, text and photos to help the automation process. Most warranty companies won’t give you pricing until you share your personal information,” Henry says. “Not us. We’re 100% transparent. Customers can visit our website, see what’s covered, and know exactly what it costs—no strings attached.”
With three customizable packages—Bronze, Silver, and Gold—and options for monthly or annual payment plans, the company offers flexibility for every budget. Customers can also add extras like swimming pool coverage, central vacuum systems, or whole-home generators to tailor protection to their unique needs.
Local Roots, Personal Touch
Another thing that sets On Call apart? They’re local. “There isn’t another locally-owned home warranty company in Oklahoma,” says Ted. “That means we know our market, we’re embedded in the community, and we’re accessible to our customers.”
The team often hosts lunch-and-learns with real estate firms to introduce their product and discuss how it supports smoother home buying and selling experiences. “We understand that when an agent refers a warranty product, they’re putting their reputation on the line,” Ted says. “We take that trust seriously.”
Backed by Experience—and by AmTrust
Ted and Henry bring extensive experience to the table. Ted spent 15 years in the HVAC industry and understands the technical side of home systems inside and out. Henry came from the automotive warranty world, where customer service and speedy resolution are paramount.
Their professional background means they’ve seen firsthand the frustration consumers face with outdated warranty systems—and they’ve built On Call to eliminate those pain points.
Plus, they’re backed by AmTrust, one of the largest specialty underwriters in the country. “That gives our customers peace of mind,” Ted says. “They know we’re financially solid and professionally supported.”
More Than Just Real Estate
While On Call is a standout in the real estate world, its impact extends even further. “We also work with HVAC companies, insurance firms, and even healthcare providers,” says Ted. “They offer our product to their end users as a value-added service—and a customer retention tool.”
Business Development Director Tyler Andress helps expand these partnerships, spreading the reach of On Call’s platform throughout Oklahoma and beyond.
A Focus on Relationships and Results
Even as they grow, Ted and Henry remain deeply focused on client experience. “We do a lot of business through referrals because people trust us,” Ted says. “Our customers know we’re going to be there for them.”
That accessibility is part of what makes On Call stand out. Whether it’s a real estate agent, a first-time homeowner, or a service partner, they’ll get personalized support and instant access to claims processing through a 24/7 online system.
Advice for Agents and Homeowners Alike
What should agents and homeowners know when choosing a home warranty provider? “Look for transparency,” Henry advises. “Make sure you can see exactly what you’re getting before you sign up.”
“And make sure the company is focused on supporting the agent-client relationship,” Ted adds. “We’re here to make the process smoother for everyone—buyers, sellers, and agents alike.”
Looking Ahead
As On Call continues to grow, Ted and Henry are staying true to their mission: providing fast, transparent, and personalized service with cutting-edge technology. With their roots in Oklahoma and eyes on innovation, they’re proving that home warranties don’t have to be a hassle—they can be a smart, empowering tool for modern homeowners.
Contact
On Call Home Warranty
Today!
Website: oncallhomewarranty.com
Phone: 918-625-1246
Email: Info@oncallhomewarranty.com
